TERMS & CONDITIONS
All you need to know about ordering from PARKSIDE DUNDAS.
BY OUR ONLINE SHOP
Enter our Online Shop to place your order online. You will receive an automatic email to acknowledge receipt of your order. We will then send you an email to confirm that your goods are in stock and confirm the total price, including postage and packing. There is a standard charge of only £3.00 per order for UK delivery and overseas orders will be charged at cost. Once you receive our confirmation email, you will then be able to complete your order by paying on-line using our secure link to PAYPAL™.
BY PHONE or FAX – 01592 640896
Ordering by Phone or Fax is easy and quick. You can phone us 09.00 to 12.30 and 13.30 to17.00 Mondays to Fridays or 09.00 to 12.30 on most Saturdays. Outside these times you can dictate your order on to our telephone answering machine – remembering to give your NAME, ADDRESS, CONTACT TELEPHONE NUMBER and CARD NUMBER with its EXPIRY DATE. (For SWITCH and SOLO please also give card issue number or issue date). Orders can be sent by FAX at any time.
Post to Parkside Dundas, Millie Street, Kirkcaldy, Fife, Scotland KY1 2NL.
Please include if possible a daytime telephone contact number. Click here to print an Order Form.
Please send us an email using our Online Contact Form
MAIL ORDER PAYMENT
If you prefer not to use our Online Shop to place you order, then you can still use our Mail Order service. Payment can be made by Cheque or Postal Order made out to ‘PARKSIDE DUNDAS’. The following ‘cards’ are accepted MASTERCARD, MAESTRO, VISA ELECTRON, VISA, SOLO, JCB or AMERICAN EXPRESS. Please add £3.00 to your order for post and packing.
Most orders are turned round on the day received. As some of the narrow gauge items are from small manufacturers, supplies may be erratic and in these cases, we will tell you if there is to be any significant delay. Delivery is usually by Royal Mail or Parcelforce ordinary service but by arrangement we can send by any other service which suits you better.
We are quite proud of the number of overseas customers we have. Please make your payment by any of the means listed above or Bank Draft. If you live outside the European Union you may deduct British VAT from your payment (deduct 16.66% from the list price). Please state whether air or surface mail and add sufficient to cover the postage. Overseas postage is charged at cost. If you order using our Online Shop , we will deduct VAT when we process your order and notify you of the amended final price by email.
All orders are supplied at the prices ruling on the date of despatch. Imported items are particularly subject to change due to exchange rate movements.
We like to help our customers as much as possible. We can supply our kits with different specifications of wheels or indeed without wheels at all. If you are placing your order by our Online Shop and wish to take advantage of this service please state your requirements in the ‘Additional Instructions’ Box and we will adjust your order accordingly.
4mm Scale 00 Gauge: We can exchange the Alan Gibson wheels in our kits for Alan Gibson wheels in ‘00’, ‘EM’ or ’18.83’. Please specify this when ordering. There is £1.00 supplement for exchanging the wheels for Romford Wheels. If ordering without wheels please deduct £2.85(£5.70 if a bogie wagon)
7mm Scale 0 Gauge: We can exchange the Slater’s Fine Scale Wheels in our kits for either Coarse Scale (please add 25p) or Scale 7 (please add 50p). Please specify when ordering. If ordering without wheels please deduct £9.25.
If you already have the kits and wish to exchange the wheels, then please return the wheels unused with their bearing cups, in suitable packing. Please also enclose the exchange supplement as listed above with sufficient to cover return postage.
009 SOCIETY SPECIAL DISCOUNT
As the main manufacturer and stockist of 009 model railways in Britain, we offer an attractive Special Discount to members of the 009 Society. On all PARKSIDE DUNDAS 009 and 00n3 products as well as those brands listed below, we give a 10% Special Discount. To claim your Special Discount, simply total the value of the PARKSIDE DUNDAS 009 and 00n3 and participating brands products then deduct 10% from your total payment. If you are placing your order via our Online Shop please state your membership number in the ‘Additional Instructions’ Box.
Participating Brands - Parkside Dundas 009 and 00n3, Langley, Peco, Ratio, Roxey and Rodney Stenning.